Policy
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Payment Method
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1.Online Banking
2.Credit Card with processing fee
3.Cash Deposit
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Payment Method
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Online banking and credit card services from 6am to 12pm daily. |
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Bank Transfer
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The following are our bank details if you choose to pay via bank transfer :
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Bank : RHB Bank |
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Account Name: Group of SGPR PLT |
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Acoount Number: 20118 30003 2444 |
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Recipient email: Sales@silvergoldmalaysia.com |
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Bank : UOB Bank |
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Account Name: Group of SGPR PLT |
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Account Number: 133-305-831-1 |
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Recipient email: Sales@silvergoldmalaysia.com |
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2 Hours Payment Policy
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If you fail to make the payment within 2 Hours, sales order will be cancel by the system automatically. |
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Misuse of Payment Facilities
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While we strive to provide the best possible service for our customers, we will not tolerate any misuse on our payment facility. We will have no choice but to suspend any accounts we find misusing our facility. In the event of card fraud, we will take stern action by alleviating the matter to legal authority. |
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Shipping Policy
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Our Shipping Partner
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UPS and FedEx for RM2001 and above. Pos Laju for RM2000 and below. |
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Delivery Charges (Malaysia)
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1.Admin Charge : RM10 per shipment (FOC)
2.Shipment & Insurance : RM10.00 for 1st 0.5KG, RM5.00 for subsequent 0.5KG
3.Example: Shipment Fee for 20 ounces of Silver American Eagle and 25 ounces of Canadian Silver Maple Leaf are Rm20 [ RM 10 + (RM5x2) ]= RM20.00] |
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Delivery Time
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Orders will be shipped within 7 days. |
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Delivery Address
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We arrange delivery of goods from Sunday to Thursday. Buyers are required to provide a delivery address where there is someone to sign for receipt of the parcel sent by Silvergoldmalaysia.com. We appreciate customers’ cooperation for not providing any inappropriate or wrong delivery address. This is important for ensuring your orders are smoothly dispatched to the right place. Note that additional delivery fees will be charged for a second time delivery of items that are returned to us. |
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Disclaimer
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Goods or packaging of goods may differ slightly to those displayed on the website. All of the products description on this website is provided in our best knowledge/ as provided by manufacturers. When proper care is taken, we hold no responsibility for any unintentional errors or omission of descriptive details. |
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Goods Return Policy
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Silvergoldmalaysia.com performs a thorough checking on all outgoing parcels before final packing and dispatch. We always make sure they are the correct items ordered and they are in perfect condition. All items sold and dispatched are strictly non-returnable or exchangeable, except faulty items. |
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Product Warranty
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Write to us to make a request for replacement of a faulty item BEFORE sending it back to us. Kindly provide the following details: |
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Your full name
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Your order number
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Description of the condition
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Send your request to sales@silvergoldmalaysia.com (email). |
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Privacy Policy
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We understand and respect your expectation for your privacy. In line with this, Silvergoldmalaysia.com will only use the personal information collected from you processing orders, delivery and other related purposes. We will not sell or disclose your personal information to third parties. Your personal information will never be stored in any cookies generated by our systems. |
Disclaimer
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All of the products description on this website is provided in our best knowledge/ as provided by manufacturers. When proper care is taken, we hold no responsibility for any unintentional errors or omission of descriptive details. |
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